Mediation is an alternative method of conflict resolution through negotiation. It is a dispute resolution procedure involving an impartial person, the mediator, who assists parties in reaching a mutually beneficial agreement.
Mediation promotes conflict resolution through a dialogue. Disputing persons rather often support their positions and interests, talking past each other. Therefore, mediation involves an independent agent, the mediator, who helps parties understand each other and reach an amicable agreement. So, the procedure requires cooperation of participants, but not confrontation.